Summary: This role reports to the CIO with the purpose of managing project delivery from sale through completion across 25-50 customer projects of varying sizes.  This role requires interfacing between account managers, sales, technical staff, and customers.

Key Results Area #1: Deliver Successful Project Outcomes through Proactive Communication, Execution, and Accountability.

a.      Take ownership of projects from sale through successful completion.

b.      Collaborate with lead techs to identify and assign required technical resources.

c.      Coordinate technical staff to ensure optimal utilization, quality, and pulling forward of work.

d.      Develop detailed tasks, milestones, and schedules to ensure on-time project delivery.

e.      Packaging and assignment of work into smaller units that can be executed quickly and effectively.

f.        Drive daily/weekly execution and resolve blockers to ensure speed and quality of execution.

g.       Deliver proactive status updates and communication to all stakeholders.

h.      Uphold individual and team accountability for project speed, quality, and margin targets.

i.        Ensure Change Control Tracking and communication when appropriate.

j.        Execute project closeouts with all stakeholders including a billing handoff.

Key Results Area #2: Being a Valuable Team Member

a.      Provide a good example of S. J. Rollins culture and values

b.      Be on time for work and scheduled meetings

c.      Participate in regular team and company meetings

d.      Take responsibility for personal and career development

e.      Take responsibility for the training and education of less experienced team members

Entry Knowledge

·         Foundational IT technical knowledge (e.g., networking, servers, cloud services).

·         Skilled in basic project management principles

·         Experienced coordinating teams, stakeholders, or workflows in a technical environment.  

·         Familiarity with MSP operations and ticketing systems is preferred.

Skill Level

·         A fully trained and experienced IT Project Manager will have the IT technical fluency and project expertise required to:

o   Manage full project lifecycles (from sales handoff to closeout) across 25-50 engagements without supervision.

o   Coordinate with technical teams of 50+ staff for optimal utilization and on-time delivery.

o   Interface with customers and colleagues to drive high-value IT project outcomes.

Responsibilities (What You Do)

·         -Take ownership of projects from sales handoff through successful completion and billing handoff.

·        - Collaborate with lead techs and sales to scope, resource, and schedule technical requirements.

·         -Develop detailed tasks, milestones, and plans to ensure on-time delivery.

·         -Coordinate technical staff for optimal utilization, quality, and forward momentum.

·       -Drive daily/weekly execution, proactively resolve blockers, and maintain speed/quality.

·        - Deliver proactive status updates and communication to stakeholders.

·         -Uphold individual/team accountability for timelines, quality, and margin targets.

·         -Develop and Standardize project templates and tooling.

·        - Identify business opportunities during projects and partner with Account Managers on proposals.

Expectations (How You Do It)                           

·         -Adhere to policies and procedures as outlined in the Employee Handbook.

·         -Demonstrate above-average reliability, dependability, and professionalism at all times.

·        - Meet or exceed key metrics for on-time delivery, project margins, and minimal senior escalations.

·        - Exhibit a positive attitude, willingness to learn, and proactive problem-solving.

·        - Strongly embody core values and promotes and abides by “The S. J. Rollins Way.”

·        - Exercise independent judgment, critical thinking, ownership, and initiative to push projects forward.

·         -Maintain low rates of project rework and negative customer feedback.

·         -Discover value-add opportunities (e.g., upsells) beyond assigned projects.

·        - Operate fully self-guided with minimal day-to-day direction from leadership.

·       -  Maintain effective, timely communication with clients, tech teams, leads, and Account Managers.

·        - Develop high-level expertise in MSP tools and Project Management Methodologies.

·         -Build strong relationships with customers, account managers, billing, and techs.

·       -  Flexible to periodic after-hours for critical project needs.