Key Results Area #1: Take Ownership of the Customer’s Technological Success

1. Build long-term relationships with customers
2. Ensure customers data and network security is maintained with industry best practices
3. Design, estimate, quote, and implement solutions to solve customers’ problems
4. Interact with the accounting department on the customers’ behalf and describe value for work performed
5. Full project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with minimal outside leadership.

Key Results Area #2: Being a Valuable Team Member

1. Provide a good example of S. J. Rollins culture and values
2. Be on time for work and scheduled meetings
3. Take responsibility for the training and education of less experienced team members
4. Participate in regular team meetings
5. Take responsibility for your personal and career development

Entry Knowledge

• Meet or exceed responsibilities and expectations of System Administrator

Skill Level

• A fully trained and experienced Senior System Administrator will often have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult projects, be a primary escalation point for System Administrators, and have the ability to design solutions and standards and not just apply them.

Responsibilities (What You Do)

• Independently resolve all assigned tickets delivering comprehensive and root cause solving solutions.
• Serve as Technical lead for many of your customers
• Own larger projects from design to completion with high customer satisfaction and minimal supervision.
• Develop, update, and enforce best practices and technical standards.
• Train lower-level technicians in building their knowledge and experience
• Communicate problems and solutions clearly to clients and Account Managers
• Reliably manage the lifecycle of all customer’s technology with Account Manager
• Able to engineer quotes for most projects and products/services
• Recognize business opportunities from clients and propose solutions alongside Account Manager
• Accept assignment of emergency phone as required

Expectations (How You Do It)

• Adhere to policies and procedures as outlined in the Employee Handbook
• Demonstrates above average reliability, dependability, and professionalism at all times.
• Meet or exceed the billable hours per day expectations established at each performance review
• Show a good attitude towards people and a willingness and passion to learn new skills
• Strongly embodies core values and promotes and abides by “The S. J. Rollins Way”
• Exercises independent judgement, critical thinking, and initiative to proactively manage customer networks and technical issues.
• Maintains a low rate of negative customer feedback or rework.
• Able to discover value-add work for customers and are not dependent upon Technical Support Tickets for work
• Demonstrates the ability to delegate appropriate work while maintaining quality solutions for customers
• Work is fully self-guided and employee does not require day to day direction
• Maintains effective and timely communication with clients, team members, Technical Leads, and Account Managers.
• Regularly innovates, proposes, and leads improvements in standards
• Develop strong relationships with clients that result in an increased reliance on you for IT needs
• Flexible to periodic after-hours, weekend, or out-of-state work as required.

Benefits:

• Health Care
• Dental
• Retirement Plan
• Profit Sharing