Key Results Area #1:

Take Ownership of the Customer’s Technological Success

a. Build long-term relationships with customers

b. Ensure customer data and networks are maintained with industry best practices

c. Design, estimate, quote, and implement solutions to solve customers’ problems

d. Interact with the accounting department to describe the value for the work performed

e. Ability to generate and maintain your own work through supporting your own customer base as well as identifying value-added opportunities, improvements, or additional projects for a client

Key Results Area #2: 

Being a Valuable Team Member

a. Provide a good example of S. J. Rollins culture and values

b. Be on time for work and scheduled meetings

c. Participate in regular team and company meetings

d. Take responsibility for personal and career development

e. Take responsibility for the training and education of less experienced team members

Entry Knowledge

· Meet or exceed responsibilities and expectations Junior System Administrator

Skill Level

· A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:

- Maintain and administer our full stack of technology without supervision

-Solve all end-user issues

- Install most network hardware with minor assistance

Responsibilities (What You Do)

· Independently resolve all assigned technical support tickets and tasks assigned delivering comprehensive solutions.

· Serve as PMM Lead and Technical lead for a substantial number of customers

· Lead minor/moderate projects; assist with larger or more complex projects as needed.

· Train lower-level technicians in building their knowledge and experience

· Communicate problems and solutions clearly to clients and Account Managers

· Estimate and quote sales for any product in inventory including hosted services

· Accept assignment of emergency phone as required

· Recognize business opportunities from clients and propose solutions alongside Account Manager

Expectations (How You Do It)

· Adhere to policies and procedures as outlined in the Employee Handbook

· Demonstrates above average reliability, dependability, and professionalism at all times.

· Meet or exceed the billable hours per day expectations established at each performance review

· Exhibit a positive attitude and willingness to learn

· Strongly embodies core values and promotes and abides by “The S. J. Rollins Way”

· Exercises independent judgement, critical thinking, ownership, and initiative to proactively manage customer networks and technical issues.

· Maintains a low rate of negative customer feedback or rework.

· Able to discover value-add work for customers and not dependent upon Technical Support Tickets for work

· Work is fully self-guided and employee does not require day to day direction

· Maintains effective and timely communication with clients, team members, Technical Leads, and Account Managers.

· Demonstrates proactive management of customers networks

· Starting development of high-level skills in a given IT discipline

· Develop strong relationships with clients that result in an increased reliance on you for IT needs

· Flexible to periodic after-hours, weekend, or out-of-state work as required.