Technical Support Specialist
This role carries the primary responsibility of responding to customer requests in a manner that ensures we are providing quality solutions that promote efficiency, stability, and security.
We usually respond within three days
Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects.
Provide fast response times for customers
Build positive relationships with customers
Estimate and implement basic products to solve customers’ problems
Interact with the accounting department to describe value for the work performed
Ensure customer data and networks are maintained with industry best practices
Key Results Area #2: Being a Valuable Team Member
Provide a good example of S. J. Rollins culture and values
Be on time for work and scheduled meetings
Participate in regular team and company meetings
Take responsibility for personal and career development
Take responsibility for the training and education of less experienced team members
Entry Knowledge
Willingness and proven ability to learn
Reliable team member
Strong verbal communication
Skill Level
No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.
Responsibilities (What You Do)
Complete all customer appointments and service tickets/tasks assigned.
Conduct repetitive IT tasks
Perform PMMs (Preventative Monthly Maintenance) on an adhoc basis for.
Assist team members on projects as assigned
Communicate with the client and Technical Support Team Leader before and after every job
Execute standard operating procedures for the following:
VPN Configuration
New User Setup
Computer Prep
Installing Software
Phone Provisioning
Expectations (How You Do It)
Adhere to policies and procedures as outlined in the Employee Handbook
Demonstrate reliability and punctuality
Meet or exceed the billable hours per day expectations established at each performance review
Exhibit a positive attitude and willingness to learn
Display critical thinking, independence, and sound judgment in problem solving
Manage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket system
Benefits:
-Health Care
-Dental
-Vision
-Life Insurance
-Retirement Plan
-Profit Sharing
- Department
- Technical Support
- Role
- Technical Support Specialist
- Locations
- Bangor, ME
- Hourly salary
- $20 - $30
About S. J. Rollins Technologies
Imagine not having to deal with the frustrations of IT. Think about how much more you could do in your business if you were not distracted by IT problems. We understand that technology has the power to make our lives easier. However, making everything operate in unison is difficult. We inherently believe technology should not be a burden and we exist to orchestrate it so that your business can achieve more. Our mission is to remove the burdens of technology by providing solutions that create efficiency, stability, and security.
S. J. Rollins Technologies Inc. is a Maine Corporation that has been providing Hosted Services, Managed Services, Network Security, Software Development, and Phone & Communication solutions since its inception in 1986. We have a solid, proven 30-year history, an enduring commitment to customer satisfaction, and the expertise for your business needs.