Technical Support Specialist
This role carries the primary responsibility of responding to customer requests in a manner that ensures we are providing quality solutions that promote efficiency, stability, and security.
We usually respond within three days
Entry Level Requirements
- Willingness to learn
- Proven ability to learn
- Dependable team member
- Strong written and verbal communication
Skill Level
- No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.
Responsibilities
- Conduct repetitive IT tasks
- Assist Team Leader and Senior Technicians on projects
- Communicate with the client and team leader before and after every job
- Work on basic help desk tickets
- Execute standard operating procedures for the following:
- VPN Configuration
- New User Setup
- Computer Preparation
- Installing Software
- Phone Provisioning
Expectations
- Adhere to policies and procedures as outlined in the Employee Handbook
- Meet or exceed the billable hours per day expectations established at each performance review
- Best indicator of success is to work 5 days a week and be on time for work each day
- Show a good attitude towards others
- Have a willingness and passion to learn new skills
- Limit personal use of cell phone during business hours
- Complete SOP’s & low-level tasks with no intervention from senior techs
- Reduce reliance on senior technicians for assistance on increasingly more complicated tasks
- Manage time efficiently by requesting work from Team Leader, or self-assigning basic work from the ticket system
- Demonstrate a basic understanding of all hosted products/services and inventory product lines
Benefits:
- Health Care
- Dental
- Retirement Plan
- Profit Sharing
- Department
- Technical Support
- Role
- Technical Support Specialist
- Locations
- Bangor - Headquarters
About S. J. Rollins Technologies
Imagine not having to deal with the frustrations of IT. Think about how much more you could do in your business if you were not distracted by IT problems. We understand that technology has the power to make our lives easier. However, making everything operate in unison is difficult. We inherently believe technology should not be a burden and we exist to orchestrate it so that your business can achieve more. Our mission is to remove the burdens of technology by providing solutions that create efficiency, stability, and security.
S. J. Rollins Technologies Inc. is a Maine Corporation that has been providing Hosted Services, Managed Services, Network Security, Software Development, and Phone & Communication solutions since its inception in 1986. We have a solid, proven 30-year history, an enduring commitment to customer satisfaction, and the expertise for your business needs.
Technical Support Specialist
This role carries the primary responsibility of responding to customer requests in a manner that ensures we are providing quality solutions that promote efficiency, stability, and security.
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